first direct app security code

Visit our facebook page, opens an overlay, Pay in a cheque, pay in and withdraw cash, How to claim a debit or credit card refund. HSBC Group 2021.

also used to generate a transaction code for authorising new payments. If you press and hold a button for more than 7 seconds, your Physical Secure Key will switch off to preserve battery life.

Youll then be prompted to pick a new PIN code. Next, open the menu (tap the 3 horizontal lines). Only fraudsters will ask you to deactivate your Secure Key or to share an activation code. For a list of all the cookies we use and what they do, please read our

You canlearn more about this here. Add those tags to other transactions, then you can view all your spending for each tag.

For a list of all the cookies we use and what they do, please read our Please bear in mind it can take up to 10 working days for your Secure Key to arrive. Update your address, phone number and email address. A Secure Key is a small, portable device that looks a bit like a small calculator, which generates a unique, single use security code every time you want to access Online Banking. Once youve logged on, open the menu (tap the 3 horizontal lines). Criminals pretend to be people you trust, like thefirst direct fraud team or even the police. For a list of all the cookies we use and what they do, please read our open programs explorer As such, cookies for this site are currently disabled.

Because we want to make sure we're doing a good job, we may monitor or record our calls. When the welcome screen appears with the HELLO message, press and hold down the number 8 until a NEW PIN message appears. No. Press the green button lightly and quickly - do not hold it down. But fraudsters can try and guess passwords, making them vulnerable. Then just call us on03456100100so that your Digital Secure Key can be installed on your new device. Call us on03456100100as soon as you realise you've lost your phone, so we can deactivate both your Digital Secure Key and the app.

Here's how to do it: If you're already logged on to our App, simply go to the 'More' menu and select 'Generate Security Codes'. 3. Digital Secure Key is part of our App and generates a unique, single use security code which a criminal can't replicate. Enjoy! The App menu is located in the top left on Android and in the bottom right on Apple. For cheques, BACs/Salary credits and Direct Debits for the next working day. No. App Store is a service mark of Apple Inc. firstdirectis a division of HSBC UK Bank plc. JavaScript is currently disabled on this computer/device. Yes. Yes, you can enable Android Fingerprint in your device Settings and follow the instructions to save your fingerprint. Just tell us when you call and well have another one sent out to you in the post. It's quicker and easier to reset if anything goes wrong. Select 'Security Settings'.

At the moment, that means any iPhone, iPad or iPod touch running iOS 12.5.4 or higher, and any Android device with an operating system of 7 or higher. A Digital Secure Key is just a digital version of your Physical Secure Key. Want to recycle your old Physical Secure Key? Please bear in mind it can take up to 10 working days for your Secure Key to arrive. Home Current Page. Android fingerprint >. Switching to a Digital Secure Key is simple. You can see your Current Accounts, Mortgages and Loans accounts. Youll see this message when setting up your PIN for the first time, if the two PINs you enter dont match, You'll see this if you need to pick a more secure PIN. For a list of all the cookies we use and what they do, please read our Before you sell your mobile phone, first deactivate your Digital Secure Key. Report a lost or stolen card to us and find out how to replace a damaged card.

More about our digital customer support>. JavaScript is currently disabled on this computer/device. No. Our Digital Secure Key is compatible with normal VoiceOver (iOS) or TalkBack (Android) features. There's no charge for the App. If you would like to swap from a Secure Key to a Digital Secure Key: If you have any difficulty with this, or would prefer to talk to someone about your secure key, please call us on the number below: firstdirectis a division of HSBC UK Bank plc. Your Secure Key is unlocked and you need to create a new Secure Key PIN.

For a list of all the cookies we use and what they do, please read our iPhone, iPad, iPad mini, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. For more details please refer to theTerms & Conditions. However, our App does not require your call log information; it does not access, use or store any of this information. If you still wish to go ahead, you can call us on03456100100 to talk to us about switching to a Physical Secure Key.

In order to have access to all the features of our fully-optimised website, please enable your JavaScript settings HSBC Group 2021. You will then be prompted to enter the reset code again. You'll need to log on to full Online Banking to access these services: If you reject any of the permissions, you may find that some functions are unavailable. To use our App you need to be afirstdirect customerwith a compatible device. 5.

Get the lowdown on how to fix most problems you might come across. Enter the answer to your memorable question. We hope you don't mind. Each unique security code is only valid for a limited time and will give you full access to all our Online and Mobile Banking services. Youll see this if youve entered the PIN reset code incorrectly. Once you've downloaded our App, press 'Log on'. You'll also need to have the latest software update from Apple as our App will only support the latest two versions. *Text-phone03456100147or if calling from abroad+441132345678 (Text Relay +441514941260). Use your Physical Secure Key to generate a code, and enter it into the App. New regulations mean you'll need to authorise your payments using a Secure Key more often in future, and its easier to do this with a Digital Secure Key that sits on your Mobile App. Pay in a cheque whenever you like, its as simple as snapping a photo. Your Digital Secure Key generates a one-time security code each time you log on, meaning its much harder for fraudsters to breach. Simply download the App and follow the on-screen instructions. Please enter another PIN. In this section youll find information on how to handle any problems or error messages you might encounter. Current Page. Create tags for any transaction e.g. If youve lost your Physical Secure Key, please call us on03456100100 so we can deactivate it for you. Add new payees, send money between your accounts and to other people or companies. Here's how to set up a Digital Secure Key on your smartphone. Have a look at ourmobile securitypage for more information about this.

Secure Key support

how to set up your Digital Secure Key on a new device. Your card number, expiry date and CVV are always available to view in our App. Google Play and the Google Play logo are trademarks of Google LLC. You are in section Enjoy! Your username is the unique name that you created when registering for Mobile or Online Banking. On the screen introducing our Digital Secure Key, select 'Activate', then follow the simple on-screen instructions. After two seconds, the device works as normal. when this request is made, Android also requests permission to access your call log. But remember security is in your hands too. To use the Digital Secure Key you don't need a mobile signal, so in this instance roaming could be turned off. If your Physical Secure Key is locked, youll see a 7-digit code on screen every time you turn it on. You can add or remove fingerprints in your device settings.

So if you need to get access to Online Banking quicker, youll find a Digital Secure Key much faster to set up and easier to use in the long run. Select 'Activate', then follow the simple on-screen instructions. If you skipped past this at the time, you can go back an enable it - simply select 'Security Settings' from the More menu and enable Face ID. Youll then be able to set up your Digital Secure Key again when you download the App on your new phone by following the simple on-screen instructions. If you enter it incorrectly three times your Secure Key will be locked for an hour. Nearly, but not all. Make it as hard as you can to crack. We hope you don't mind. You'll see this if youve held down a button for too long. Whoops, wrong PIN. Holiday or Wedding. The Secure Key has no off button - it will turn off automatically if you don't push any buttons for 30 seconds. Our App can be used to apply for a Personal Loan, Credit Card, Regular Saver Account and Cash ISA. Want to recycle your old Physical Secure Key?

This makes it easier to set upApple PayandGoogle Pay. You'll also be able to log on to Mobile Banking using your face, voice or fingerprint. If that happens, please refer to the LOCK PIN (followed by a 7-digit code) FAQ. If you have an iPhone X, download our latest version of our App, you'll need to set up your Digital Secure Key and then you'll be prompted to enable Face ID.

Enter your new PIN and press the yellow button. You don't need internet or phone signal to be able to use the Digital Secure Key but you do need a 3G, 4G or Wi-Fi signal to access Online Banking services on the app. Please make sure you log out after using the App. Current Page. Help

JavaScript is currently disabled on this computer/device. The Digital Secure Key is part of our App, so it works on any device our App works on. BlackBerry and related trademarks, names and logos are the property of Research In Motion Limited and are registered in the U.S and countries around the world.

via your browser. Enter the three requested characters from your password and your memorable information, Have a look through the features of our Digital Secure Key and then click Activate', Choose how you'd like to receive your first activation code, Enter the code we sent to you (activation codes usually arrive straight away, if you haven't received one after a couple of hours, give us a call and well be happy to help), Youll then be asked how youd like to receive your second activation code, Enter the second activation code once youve received it, Choose a new password for your Digital Secure Key. HSBC Group 2021. firstdirectis a division of HSBC UK Bank plc. Please make sure you write this all in capitals to make sure it reaches us. Yes you can, but this something we not recommend.

via your browser. If you didn't activate it then, here's what to do: Ready to get started with Digital Banking? You can now access all our Mobile Banking features. This lets you store documents, for example loan agreements. Set up standing orders and view or amend your Direct Debits. Having a spot of bother with your Physical Secure Key? Yes, the App works abroad but be careful as data charges may be added, please check with your provider. If you then find it, please return it to us either in person at any HSBC branch, or in the post, free of charge, to FREEPOST HSBC SKR CENTRE.

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first direct app security code